Refund policy

 

The Client has the right to cancel their order, providing us with a written notice detailing the cancellation reasons within 1 (one) working day after the order has been placed. To cancel your order, please e-mail us at customerservice@aristocratkids.com.

The Client has the right to return their order within 5 (five) days after receiving it only if the product has a manufacturing defect or is faulty. In this case, the item will be fixed or replaced. Returns must be pre-approved by us and received back at the Atelier within 14 (fourteen) days from the date of receipt of the order. Items must show no signs of wear with all original packaging, garment tags, and labels still attached (including hangers). The Client will receive a replacement of the defective or faulty product within 30 (thirty) days after the receipt of the returned item. 

The client is responsible for return shipping costs in case the order has been restored several times after an unsuccessful delivery due to the client being absent during the time of delivery or in case the client has provided the wrong or incomplete delivery address.  

There are some items that cannot be accepted for return due to hygiene reasons: socks, headbands, hair clips, and hats. Also, there are no refunds and replacements made for Sales Items. Please note that personalized, Bespoke, altered or otherwise made items to Your specification (Made to Measure service) cannot be accepted for return or exchange, but will be altered and adjusted if they do not meet the confirmed details and measurements. To learn all the conditions and measurement links, please read Made to Measure section.